Job Description

Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle.

Job Description

Reporting to the Director of Operations, the Director of Housekeeping at the iconic Fairmont Olympic Hotel leads a dynamic and diverse team in delivering the highest standards of cleanliness, guest comfort, and service excellence. A strategic and hands-on leader, you foster a culture of care, efficiency, and exceptional attention to detail. Your ability to motivate and inspire teamwork is essential to creating a positive environment and ensuring every space reflects the elegance and excellence of the Fairmont brand.

What is in it for you:

• Annual salary range: $89,000 - $93,000 (based on experience and

  qualifications

  )
• Employee travel program offering discounted rates in Fairmont’s and Accor worldwide
• Parking/Commuting Discounts
• Paid meal breaks with complimentary meals served in our Staff Dining room
• Learning programs through our Academies
• Medical, dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance
• 401K Retirement plans with a 4% match for all colleagues
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Fun, elegant atmosphere with amazing colleagues!

Key Responsibilities:

• Leadership & Team Management
  • Oversee all Housekeeping operations, including Rooms, Public Areas, Laundry, Uniforms, and Housekeeping Office
  • Lead, mentor, and develop a large team of leaders, attendants, and support staff to deliver service that is thoughtful, timely, and anticipatory
  • Develop departmental goals aligned with the hotel’s business strategy and brand promise
  • Create a positive and inclusive work environment that embodies Accor’s Heartist culture and values
• Operational Excellence
  • Ensure guestrooms and public areas are cleaned and maintained to Fairmont’s luxury standards
  • Monitor productivity, quality assurance, and cost control across housekeeping functions under the guidance of the Assistant Director of Rooms
  • Use data, guest feedback, and audits to drive performance improvements and operational efficiencies
  • Collaborate with Engineering and Front Office teams to ensure timely and smooth room turnovers
• Guest Experience & Service Culture
  • Champion a guest-first mindset; respond to guest feedback with prompt solutions and empathy
  • Engage with VIP guests and proactively follow up on service recovery when needed
  • Partner closely with the Rooms, Food & Beverage and Sales & Events Division to personalize stays and anticipate needs
• Financial & Strategic Management
  • Develop and manage the annual department budget, forecasting labor and operating expenses accurately with the Assistant Director of Rooms
  • Maintain inventory control of linen, supplies, and equipment, optimizing usage and minimizing waste
  • Manage vendor contracts related but not limited to laundry, plants and housekeeping supplies
• Health, Safety & Sustainability
  • Uphold and enforce all safety protocols, hygiene practices, and regulatory standards
  • Drive Fairmont Sustainability Programs
  • Ensure compliance with OSHA regulations and internal quality standards

Qualifications

• Must be legally authorized to work in the United States without sponsorship
• Minimum of five years of progressive leadership experience in Rooms operations within a luxury hotel environment
• Proven track record of successfully managing large teams and complex operations
• Strong expertise in housekeeping systems, inventory control, and financial management
• Exceptional organizational skills, attention to detail, and ability to drive operational excellence
• Outstanding interpersonal, leadership, and people management skills; ability to motivate, inspire, and develop high-performing teams
• Demonstrated ability to work effectively with diverse cultures and foster an inclusive, collaborative work environment
• Excellent communication skills; fluent in English, both verbal and written
• Ability to perform under pressure and manage multiple priorities with grace, efficiency, and professionalism

Physical Aspects of the Position (include but are not limited to):

• Frequent walking and standing throughout shift
• Occasional lifting and carrying up to 30 lbs
• Must be able to stand, walk, and perform repetitive motions throughout the shift
• Ability to navigate tight or restricted spaces such as service corridors and back-of-house areas

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We are an equal opportunity employer. All offers contingent on background check and E-Verify.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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