Helpdesk Specialist Job at Forhyre, New York, NY

YTFXVGdLWkI3d0QrZDcxVWxyOG9GRmg0VVE9PQ==
  • Forhyre
  • New York, NY

Job Description

Job Description

Job Description

We are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Responsibilities

  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through the problem-solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilise excellent customer service skills and exceed customers’ expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services

Requirements

  • Proven working experience in providing help desk support
  • Proficiency in English
  • Working knowledge of help desk software, databases and remote control
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Information Technology, Computer Science or equivalent

Job Tags

Work experience placement,

Similar Jobs

Yale New Haven Health

Anesthesiologist Assistant Job at Yale New Haven Health

 ...'re looking for a challenging and rewarding career where you can make a real difference, we want you on our team. Relocation Assistance "- We recognize how vital a smooth transition is, and with our relocation assistance , your journey can be seamless, with up to... 

Care Options for Kids

Board Certified Behavior Analyst Job at Care Options for Kids

 ...intervention.They create standards and guidelines for behavioral care services and programs. Why join the Care Options for Kids...  ...Package: Medical, Vision, and Dental Insurance, Paid Time Off, 401K, Health Savings Account option, Short Term and Long-Term Disability... 

Upson Company

COMMERCIAL ROOFER Job at Upson Company

 ...Job Description Description: A commercial roofer is responsible for performing general work on commercial reroofs and/or roof applications for new commercial constructions. The applicant can participate in in our career advancement program which includes training... 

J. Kent Staffing

Website & Digital Marketing Specialist (Temporary, Foot-in-Door) ( {{city}}) Job at J. Kent Staffing

 ...Creek, is seeking a temporary (strong foot-in-door) Website & Digital Marketing Specialist to join the PR, Marketing, and Communications team...  ...the success of the new features Establish KPI's for each part of the website Assist in streamlining the look of the website... 

US Tech Solutions

Corporations Magazines Editorial Content writer Job at US Tech Solutions

 ...writer to join the Visual Communications team. In this role, youll transform editorial content into compelling educational and how-to videos that support clients consumer-facing paid products. This position is ideal for someone from a news, magazine, or editorial...