Job Description

Additional Information Job Number 25147326 Job Category Property Leadership Location San Francisco Marriott Marquis, 780 Mission Street, San Francisco, California, United States, 94103VIEW ON MAP (Francisco Marriott Marquis, 780 Mission Street, San Francisco, California, United States, 94103) Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brandu2019s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brandu2019s target customer and property employees and provides a return on investment. CANDIDATE PROFILE Education and Experience u2022 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 yearsu2019 experience in the management operations, sales and marketing, or related professional area. OR u2022 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 yearsu2019 experience in the management operations, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Profitability and Departmental Budgets u2022 Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results. u2022 Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. u2022 Reviews financial reports and statements to determine how Operations is performing against budget. u2022 Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy. u2022 Works with direct reports to determine areas of concern and establishing ways to improve the departmentsu2019 financial performance. u2022 Strives to maintain profit margins without compromising guest or employee satisfaction. u2022 Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. u2022 Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. u2022 Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results. u2022 Develops an operational strategy that is aligned with the brandu2019s business strategy and leads its execution. u2022 Makes and executes key decisions to keep property moving forward towards achievement of goals. Managing Property Operations u2022 Strives to improve service performance. u2022 Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis. u2022 Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. u2022 Ensures core elements of the service strategy are in place to produce the desired results. u2022 Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. Leading Property Operations Teams u2022 Establishes a vision for product and service delivery on property. u2022 Champions the brandu2019s service vision for product and service delivery and ensuring alignment amongst the property leadership team. u2022 Ensures employees are treated fairly and equitably. Managing and Conducting Human Resources Activities u2022 Observes service behaviors of employees and providing feedback to individuals and/or managers. u2022 Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. u2022 Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. u2022 Utilizes an u201copen dooru201d policy and reviewing employee satisfaction results to identify and address employee problems or concerns. u2022 Stays knowledgeable of leadership talent in the property. u2022 Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. The salary range for this position is$220,000 to $299,000 annually. Marriott offers a bonus program, restricted stock units/stock grants, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.

Job Tags

Similar Jobs