Job Description

Qualifications

• High school or equivalent (Preferred).
• Hotel Experience 2 years (Preferred).
• Marriott Brand Experience Preferred.

Job Summary

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Essential Functions

• Check figures, postings, and documents for accuracy.
• Record, store, access, and/or analyze computerized financial information.
• Control and secure cash and cash equivalents for property according to cash handling policy and procedures.
• Organize, secure, and maintain all files and records by document retention and confidentiality policies and procedures.
• Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
• Audit statistical, financial, accounting, auditing, or payroll reports and tables.
• Audit and reconcile all revenue postings.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; maintain awareness of undesirable persons on property premises.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

No. of employees supervised: None.

Travel: None.

Availability: Weekdays/Weekends/Holidays.

Job Type: Full-time.

Benefits

• Discounted hotel Stays.
• Discounted Employee Meals.
• Flexible Hours.
• Competitive pay.
• Great Benefits include various levels of Medical plans, prescription discounts plus vision/dental.
• 401K.

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